www.primeclinical.com
Intellect Q&A for Noridian
Added September 4, 2013
IMPORTANT INFORMATION: THIS WILL IMPACT YOUR BILLING
During any transition period from one MAC payer to another, delays are to be expected. Please bear with us during this transition period.
Please note the following in regard to Intellect:
Q. When is the cutover date for Part B Claims?
A. September 16, 2013 (for time lines, please see email notification from Noridian in the white box below).
Q. What do we need to do on 9/16/2013?
A. Modify the information for the New Payer Codes in the following screens:
Utility/Insurance
Utility/Insurance/Telecom
Q. Will there be new reports from Noridian?
A. No. The reports are the same reports, the 999 and the 277CA,
Q. Who can I contact at Noridian if I have an issue with my claims?
A. Noridian EDI - 855-721-4184
Q. Who do I contact for issues related to my payments?
A.
Contact Noridian @ 877-908-8431
Fax: 701-277-7850
E-mail: support@edissweb.com
Q. What are the new hours of Operation?
A.
Per Noridian:
Hours of Operation M, T, Th, F: 8 a.m. - 4 p.m.
(your time zone) W: 10 a.m. - 4 p.m.
Q. What is the New mailing address for Noridian?
A.
EDI Support Services:
PO Box 6729
Fargo, ND 58108-6729
Q. We send our claims via a clearinghouse, do we need to do anything?
A. Yes. Contact your clearinghouse to check if there will be any changes to the Payer Codes and make the changes to the payer codes at cutover time.
Q. We send out claims direct to Medicare and we have not yet Early Boarded, can we still do Early Boarding?
A. No. Early Boarding ended on August 30, 2013.
PLEASE BE ADVISED:
If your office is billing direct to Medicare and has NOT ALREADY requested their Ability Certificate, YOU WILL NOT BE ABLE TO SEND AND OR RECEIVE ANY TRANSACTIONS FROM NORIDIAN. Please contact Prime Clinical Systems immediately once you have received the Login ID and Password from Noridian to request your Ability Certificate.
Also note: During the cutover period, when requesting the Ability Certificate, your request can take up to one week to process.
Q. Per Prime Clinical's last email, if we are sending direct to Medicare we must change over to Ability Solution. We have not done that yet. What should we do now?
A. Contact Noridian and ask them if they can fax you your login ID and password. If they are no longer doing that, your office will have to wait until you do receive the information. Once you have received it, send it immediately to Prime Clinical Systems to get started with your Ability Solution.
Q. We send out claims direct to Medicare and have Early Boarded and received our Fax back from Noridian. What do we do now?
A. Send Prime Clinical the Fax. One of our Support Team representatives will contact you.
Q. Where do I send the information once I have it from Noridian:
A.
Fax: 626-449-5615, Attention: Support. Include your Client ID, the NPI
linked to the Submitter ID, and contact person's name and direct phone
number.
The information MUST BE ON LETTERHEAD, and MUST INCLUDE YOUR ORGANIZATION
NAME, and the NPI ATTACHED TO THE SUBMITTER ID.
Q. Will Prime Clinical have Webinars to help us on the set up?
A. Yes. Please visit our website at www.primeclinical.com, select [Onstaff/Intellect Info], and then [Intellect Noridian Set Up]. Note: You must have current support and be logged-in to see the video.
Q. Will Prime Clinical have an email address we can send our questions?
A. Yes. medicare@primeclinical.com