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Product Tips & Answers

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Quickly Open a Reference!

 

Did you know you can open a support reference while using Intellect or Patient Chart Manager? See instructions for each platform below:

 

 

Open a Reference in Intellect:

 

1. Click on the Support menu option, then click Open New Reference:

 

 

1.1 The New Ticket screen displays:

 

 

2. Follow the directions on the New Ticket screen and press [Submit] to send your request to Support. For additional information, log-in to access Intellect's online documentation.

 

 

Open a Reference in PCM:

 

1. Click on the ‘Ruler’ in the top right-hand corner of your PCM icons. This is also known as Misc Options.

 

 

2. Clicking on the 'Ruler' displays a drop-down. Click on the option 'Prime Client Website' to display the Open Support Reference screen and the instructions:

 

 

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