Intellect Update Authorization Form

from Version less than 9.12.01

It is to your benefit to read this document in it's entirety before proceeding.

The current Intellect release is a major update which includes several new features, and will require everyone to log out of Intellect while the server is being updated. To reduce the time needed to load the update to your server the file has been zipped. Even so: depending upon your server and the connection to your office the update may take up to an hour or slightly more to load. The Live Update will need to be run twice on both the server and each workstation. The first time will load the zipped file; the second time will unzip the file. Please refer to the link in the Release Notes for instructions to update the server, restart service, and update the workstations for this release. A Prime Clinical trainer or support agent can walk you through the process.

Your office MUST have a current Intellect support maintenance contract to be updated. The Live Update program will not run if your contract is not current. If a message displays stating you don't have support, or you have any questions regarding your support contract, please contact Administration at (616) 449-1705, or email to accounting@primeclinical.com. In the Subject line of your email, include your Client ID and the word 'Update'. In the body of the email, please include a contact name and phone number.

Regardless of whether you plan to update your server yourself or you are requesting Prime Clinical to run the Live Update program, you should ALWAYS complete this form and return it to PCS so we can update your Client Record with the version number to which you are updating. Knowing your version number is necessary if we find a critical error in the program and need to update clients with specific versions. Return the signed form to Prime Clinical Systems, fax: (616) 449-5615, attention: Support.

Signing the authorization form acknowledges you are aware of the following:

• Your staff will need to log out of the program while the server is being updated

• Updating the server may take up to one hour, and in some cases more than an hour

• Your staff will need to run the Live Update task twice on each of your workstations

• You have read all applicable Release Notes and understand the affect the changes may have on your office  

• Your office should have a current, verified back up before the update is started

• You have reviewed the Release Notes for Known Issues which may affect your office

__________________________________              ____________________________________

Version you are updating from:                                Version you are updating to:

______________________________________________________________________________

Print your office Client ID and Name

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Print contact name                                                                               Title

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Signature                                                                                                                             Date