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WWW.PRIMECLINICAL.COM

 

Intellect™

 

 

SAMPLE SURVEY

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Effective Version 14.03.20

Survey questions regarding the services the patient received at his/her last appointment may be automatically emailed to patients the day after their appointment.

 

Note: Set up is required before this feature may be used. Please see Schedule --►Appointment --►Full Day --►Survey List Tab for set up information.

 

Sample survey email:

 

 

The survey displays after the patient clicks on

 

Note: Once the patient takes the survey, the results may be viewed for each question through Schedule --►Appointment --►Full Day. The percentage of each type of response may be viewed on the Graphs tab by selecting the image1831.gif button. The comments entered in question 8 can be viewed using the Survey List tab.

 

Sample survey:

 

 

We appreciate you taking a moment to help us enhance our service by taking this survey.

 

1) Did you have a prescheduled appointment?
Yes
No

 

 

2) How long did you have to wait before you were seen?
Less than 15 Minutes
15 to 30 Minutes
30 to 45 Minutes
Over 45 Minutes

 

 

3) How would you rate the courtesy you were shown by our staff?
Excellent
Good
Fair
Poor

 

 

4) How would you rate the way your questions were answered?
Excellent
Good
Fair
Poor

 

 

5) How would you rate the knowledge of our staff?
Excellent
Good
Fair
Poor

 

 

6) When your appointment was over, how was your understanding about your condition?
Excellent
Good
Fair
Poor

 

 

7) How would you rate your visit?
Excellent
Good
Fair
Poor

 

 

8) Please tell us if there is anything we can do to improve our service at your future visit to our office.

 

 

 

 

 

Click [Submit] to complete the survey.

 

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