Intellect™
TROUBLESHOOTING
Restart Service for a Linux Server
and/or
NOTES FOR LINUX AND VOSINC USERS
Restart Service for a Linux Server
Note: Offices that have the automation running on a workstation, not on their server, need to 'stop' and 'start' the services monthly. The types of clinics this affects are:
• Clinics who have a Linux server and have the automation running on a workstation
• VOSINC clients who were switched to have their automation on a workstation
1. At the server, right-click on the desktop to display a drop-down list of options.
2. Click on New Terminal (Note: This may be named differently on some servers).
3. Go to the root directory. To make sure you are at the root directory, type su and press [Enter].
4. Type your password and press [Enter].
5. Type ps–ef|grep java and press [Enter] to display the processes.
6. Locate the ListenMode process and its’ process number. You will be entering this number in the following step where it states ‘process number’. Note that the line may wrap, as in the example below. Our example shows that the process number for ListenMode is 12047.
7. Type kill -9 ‘process number’ where process number indicates the ListenMode number located in step 6 above. Press [Enter].
In the above example, the process number is 12047, so you would type kill -9 12047.
8. Type date and press [Enter]. The time, as set on the server, displays.
9. Specify the time to run the process. It is best to keep it as close as possible to what it was before – you only need to add a minute or so to allow for your time as you type in the information. If the time displayed in step 8 was 13:54:57, a good choice for a new time would be 13:56.
At the root directory, type at ‘new time' and press [Enter]. For our example, you would type at 13:56. The root directory now displays as at>.
10. At the new root directory, type /etc/init.d/Onstaff and press [Enter].
11. Press Ctrl-D to save the change.
12. Repeat step 5 after the time you entered in step 9 to verify that ListenMode is listed as one of the processes.